We strive to make the shipping process as easy as possible. We ship with a variety of carriers, including but not limited to, UPS, FEDEX, USPS, and freight line. Most of our items ship out within 24 hours and take 2-7 days for delivery. However there are certain products, due to weight and size that must ship out freight line. These items usually take 4-7 business days, but can take 1-2 weeks for delivery. If you have any questions about our shipping policy or delivery times please don't hesitate to ask.
Some of our products must ship common carrier or freight, due to weight or size. Included in this but not limited to are Heat Pumps, Gas Heaters, Large Filters, Slides, and Diving Boards. Please allow up to 1-2 weeks delivery time on these items. These products are delivered to the front of the driveway, not to the garage or installation site. The trucking company is not responsible to transport your items anywhere other than the front of your driveway.
Additional freight charges may apply in certain rural or special access areas. In this circumstance, we will e-mail you with the additional charges.
To help make this process as smooth as possible please follow these guidelines: