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Home > Return Policy
 

Return Policy

Here at Backyard Pool Superstore, we understand that mistakes can be made. We allow most of our products to be returned within 30 days of purchase. To be eligible for a refund you must submit for and receive a Return Authorization Merchandise (RMA) number through email. Please read the Return Policy Terms & Conditions presented below, before submitting a return. If you have any questions about returns or how to submit for an RMA number please don't hesitate to contact us.

Terms & Conditions:

  • Returns are not accepted 30 days after delivery. If there is a manufacturer's defect we will do everything in our power to help you out with a warranty issue.
  • Returns are only accepted on new, unused, uninstalled products that include the original manuals, warranty card(s), and packaging and must only be resealed with clear packing tape.
  • Once the product has been shipped, buyer is responsible for all shipping charges, this includes to and from shipping and any restocking fees.
  • All warranties are held with the manufacturers of the product. Backyard Pool Superstore does not warranty any products on this site. We will however direct you to the correct contact person in case a warranty situation does arrive.
  • If the item is delivered damaged, please email us ASAP. Backyard Pool Superstore will take care of this issue promptly and without any extra charge to you the customer.
  • Shipping charges: All shipping charges associated with returning a product are the responsibility of the buyer. Products must be returned to the correct location with an approved RGA number. Products shipped to the wrong location will be subject to additional shipping charges.
  • Restocking fees: All returned products are subject to a 25% restocking fee if returned within the 30 days.
  • Freight Line Products: All damaged products shipped via freight must be refused. If you accept the product off of the truck, you now own the product.  Please inspect all packages thoroughly before acceptance.
  • All custom made products are non-returnable. Due to the nature of these products we cannot accept any returns, and all purchases will be considered final. These items include but not limited to coated rails and ladders and other powder coated items, custom made slides, custom covers.
  • Please note our pictures on the site may be generic photos of that item, we do not accept returns for items that are slightly different than pictured.
  • Warranty issues are handled through the respective manufacturers. We will do all we can to help you with this process, but we do not take returns that are warranty issues.

 

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