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Manufacturer Part Number: ECX1103
To make sure we get the order to you as fast as possible, orders are processed as soon as they come in. We cannot guarantee that any order can be cancelled once placed and processed. Please contact us immediately if you have any issues and we will do the best we can.
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This item is IN STOCK and ready to ship within 24 hours.
We strive to make the shipping process as easy as possible. Most of our items ship out within 24-48 hours and take 2-7 days for delivery. If you have any questions about our shipping policy or delivery times please don't hesitate to contact us through email.
FREE SHIPPING only applies to the Lower 48 States
?Some of our products must ship common carrier or freight, due to weight or size. Included in this but not limited to are Heat Pumps, Gas Heaters, Large Filters, Slides, and Diving Boards. Please allow up to 1-2 weeks delivery time on these items. These products are delivered to the front of the driveway, not to the garage or installation site. The trucking company is not responsible to transport your items anywhere other than the front of your driveway.
Additional freight charges may apply in certain rural or special access areas. In this circumstance, we will call you with the additional charges.
To help make this process as smooth as possible please follow these guidelines:
Backyard Pool Superstore is here for all of your pool and backyard needs. We appreciate your business, please take the time to thoroughly read our return policy. Here at Backyard Pool Superstore, we understand that mistakes can be made. This is why we offer 30 day free returns.
-All returns requests must be completed through the eBay return system.
-Returns must be in brand new condition: unused, uninstalled products that include the original manuals, warranty card(s), and packaging. The packaging must be resealed with clear packing tape. If a product is not returned in the conditions outlined above, a product loss fee may be applied. The product loss fee is determined once the item is returned. This fee can range from 20%-50%. See below for more details:
--If an item is returned in unsellable condition, a product loss fee will be applied.
--If an item is returned without the original manufacturer's packaging, a product loss fee will be applied.
--If an item is returned as being "defective," but is tested and found to not be defective, a product loss fee will be applied.
-Returns must be sent to the approved return address with the approved RMA number. Products shipped to the wrong location are subject to additional shipping charges.
-Returns are not accepted after 30 days.
-We reserve the right to decline returns on non-resellable products.
-If you are having a warranty issue, please contact the manufacturer that holds the warranty. If you need assistance with information on how to contact the manufacturer, please do not hesitate to ask us.
-Backyard Pool Superstore does not warranty or guarantee any of the products on this site. All warranties are held by the manufacturer.
-If you receive a damaged item, please contact us immediately so that we can assist you in getting a replacement.
-Freight Line Products: Please inspect any freight delivery for damage before signing the BOL. When you sign for the product, you state the product arrived in good condition, and you accept the condition it was delivered in. If the product does arrive damaged, please contact us immediately, and take photographs to document the damage.
Here at Backyard Pool Superstore, we believe in customer satisfaction. Our staff is dedicated to making sure your experience with us is not only good, but the best! We are not just "Internet retailers", we are pool and backyard professionals that have been in business for over 20 years. We pride ourselves on fast, professional customer service. We use the latest technology to assist you with your pool, spa, patio, and backyard needs. We are always available to answer any questions or concerns you have throughout the buying and shipping process.
Our preferred method of contact is through eBay's Messaging System. Please contact us there for any questions about product, orders, returns, warranties, etc.