We strive to make the
shipping process as easy as possible. We ship with a variety of carriers,
including but not limited to, UPS, FEDEX, USPS, and freight line. Most of our
items ship out within 24-48 hours and take 2-7 days for delivery. However there
are certain products, due to weight and size that must ship out freight line.
These items can take 1-2 weeks for delivery. If you have any questions about
our shipping policy or delivery times please don't hesitate to ask.
Some of our products
must ship common carrier or freight, due to weight or size. Included in this
but not limited to are Heat Pumps, Gas Heaters, Large Filters, Slides, and
Diving Boards. Please expect 1-2 weeks delivery time on these items.
These products are delivered to the front of the driveway, not to the garage or
installation site. The trucking company is not responsible to transport your
items anywhere other than the front of your driveway. To help make this process
as smooth as possible please follow these guidelines:
- Sign Bill of Lading (receiving bill). This document
says that the order has been received. This all states that the order has
arrived in good condition. It is the customer's responsibility to inspect
all packages received. This document also states the number of cartons you
are receiving, please make sure this number is the same as the actual
number of cartons received.
- Freight damage. It is your responsibility to make sure
your order is in good condition upon receipt. If you find that a product
has been damaged, you may refuse shipment. If you refuse shipment, please
note the reason on the bill of lading and contact us immediately.
- Order Shortage. If the cartons received is less than
what is listed on the bill of lading, please notate on the bill of lading
and contact us immediately, so that we can trace the missing package and
recover it quickly.
- Refusal of shipment without proper reasoning, will be processed under our return policy.
PO Boxes, Military (APO,
- We do not currently ship to PO Boxes or Military (APO,
Other Shipping Notes
- Sometimes orders are shipped in split shipments.
Although we try to prevent this whenever possible, with as many different
products as we have available and warehouses that we ship out of, it
sometimes does occur.
- Back orders are avoided at all costs, but you will be
aware of a back order within 48 business hours from your order. If you are
not willing to wait for the product to come available, we will cancel the
order with a full refund.
to higher shipping costs, free shipping only includes the 48 Continental
US States. Please call us for a shipping quote to Hawaii or
Alaska. We do not ship outside the U.S.